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Leadership Development Planning – The Compass Group Background Compass Group is one of the biggest employers in the world. The leading foodservice and support services company employs 400,000 people, in 40,000 operating units in 70 countries around the world. Its owned and franchised brands include World Marche, Steamplicity, Upper Crust, Caffe Ritazza and Harry Ramsden’s. Leadership within an organisation of this size is crucial and a huge issue. There is a real risk that great talent will go untapped, and that people who could develop good ideas if put together, never get to meet. Furthermore, with individual businesses charged with delivering their own objectives, there is a risk that localised goals may be achieved in a way that isn’t good for the Group as whole. The Need The Group needed a leadership-training programme, which allowed new informal networks of senior managers to meet, and share ideas. It needed to equip senior managers with new skills and help them better manage their part of the operation, without losing sight of the global goals of the business. The Solution Over the course of six months Compass Group hosted six leadership development programs in London. Held one a month, and over four-days, each event was attended by 70 different senior managers so that by the end of the six months 420 senior managers had been involved in a ground breaking experience. To ensure that senior managers from all strands of the business had the chance to work together and share ideas and experience as well as learn from a top flight facility. Compass jointly engaged the Executive Learning Partnership and Crystal Interactive to ensure that learning was interactive and hands on. Building on this learning came an “experience share” strand. Here, using Crystal’s expert facilitators and technology, the delegates logged the details of their part of the business, the problems they face and what they are doing in response. This gave a global picture of the Group’s challenges, and the delegates a sense of how they weren’t working in isolation. This also gave them a chance to idea swap and mine fresh minds for solutions to their most pressing problems. The Results Every strand of this event stayed true to the end objectives – and this approach paid off. Delegate satisfaction scores were high. The company has over 400 trackable senior development plans to work with. The success of this event meant that the Compass Group ran another three similar events across Europe.
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